Claims
We have provided details about what to do in the event of a claim and also claim telephone numbers and claim forms for some common insurance companies.

What To Do
In the event of a claim, you have an obligation to minimise the loss. This means you have to take any reasonable measures to prevent further loss. For example, if you have a water leak, turn the water off at the mains immediately and turn on all the taps to drain the system. A good rule of thumb is to proceed as though you were not insured - i.e. actions you would find reasonable an insurer should find reasonable also.

Many insurers have lists of approved repairers and suppliers, so before undertaking any work, or replacing lost or damaged items, it is prudent to check with the insurer first as the price they are able to obtain may be the maximum they will pay. Always retain any damaged items until the insurer has indicated that it is okay to dispose of them as a loss adjuster may want to examine them.

Prompt notification to the insurer is very important, especially in liability claims where the policy will specifically give a maximum amount of time for notification of a known issue. The maximum notification period is usually 21 days for liability claims and 30 days for others.

Claim Telephone Numbers & Forms
Please remember to have your insurance schedule to hand when calling a claims line as you will be asked for your policy number. If your insurer is not listed here, please refer to your policy documents or call the office for assistance. Please send any claim forms to our office, not directly to the insurer.

• ABC
  • Commercial Claims - 0845 640 5170
• Allianz
  • Commercial Property Claims - 0844 412 9988
  • Casualty Claims - 0844 893 9500
  • Commercial Motor Claims - 0800 587 5858
  • Home Insurance Claims - 0845 073 1114
  • Private Motor Claims - 0844 893 9552
• Aviva (was Norwich Union)
  • Commercial Claims - 0500 11 44 77 (excl. liability claims)
  • Private & Commercial Motor Claims - 0800 678 999
  • Home Insurance Claims - 0800 012345
  • Commercial Claim Forms
    • Employers' Liability Claim Form
    • Public Liability Claim Form
• AXA
  • Commercial Property Claims - 0870 850 7134
  • Commercial Motor Claims - 0870 240 1069
  • Fleet Motor Claims - 0845 605 0324
• Bluefin
  • Commercial Claims - 0845 605 0994
• Broker Direct
  • Private Motor Claims - 0800 400 030
• Ecclesiastical
  • Home Insurance Claims - Claim Form
• Evolution
  • Commercial Claims - 0161 741 0000
  • Out-Of-Hours Claims - 0870 523 4711
• Facilitas
  • Commercial Claims - 0870 0603345
• Fortis
  • Commercial Claims - 0845 122 3283
  • Commercial Motor Claims - 0845 122 3260
  • Home Insurance Claims - 0845 122 3019
  • Private Motor Claims - 0845 122 3018
• Great Lakes
  • Commercial Claims - Claim Form
• Groupama
  • Commercial Claims - 0870 600 2123
  • Private Motor Claims - 0870 240 1895
  • Home Insurance Claims - 0870 241 2719
• Liverpool Victoria (LV)
  • Commercial Claim Forms
    • Public Liability Claim Form
• NIG
  • Commercial Motor Claims - 0845 300 4644
  • Business Legal Advice Helpline - 0845 300 6168
  • Commercial Claim Forms
    • General Claim Form
    • Employers' Liability Claim Form
    • Public Liability Claim Form
    • Theft Claim Form
    • Glass Claim Form
• SJL
  • Pi Property Claim Form
• UK General (was Primary General)
  • Commercial Claims - 0844 209 0999
  • Commercial Claim Forms
    • Employers' Liability Claim Form
    • Employers' Liability Earnings Form
    • Public Liability Claim Form
    • Commercial Property Claim Form
    • Motor Accident Claim Form
• Zurich
  • Commercial Claims - 0845 3002 055
  • Commercial Motor Claims - 0800 137 429
  • Private Motor Claims - 0800 400 641